Client Grievance Procedure

At New Leaf Peer 2 Peer, LLC, we are committed to providing high-quality, respectful, and person-centered services. If you are unhappy with your experience or have concerns about your care, we encourage you to speak up. Your services will not be affected if you file a grievance.

How to File a Grievance

Step 1: Talk with your provider

If you feel comfortable, start by talking with your coach, clinician, or the staff member involved. Many issues can be resolved this way.

Step 2: Contact our Executive Director

If your concern is not resolved, you can submit a grievance verbally or in writing to:

What Happens Next?

• We will review your grievance and respond within 5 business days.
• A resolution will be provided within 30 business days.
• All grievances are documented and reviewed to improve our services.

Need to Report Outside Our Program?

You also have the right to contact the following state agencies at any time:

• Behavioral Health Administration (BHA)
  Phone: (303) 866-7400
  Website: bha.colorado.gov
• Colorado Department of Regulatory Agencies (DORA)
  Phone: (303) 894-7800
  Website: dora.colorado.gov
• Colorado Department of Public Health and Environment (CDPHE)
  Phone: (303) 692-2800
  Website: cdphe.colorado.gov
• Colorado Department of Health Care Policy and Financing (HCPF)
  Phone: (800) 221-3943
  Website: hcpf.colorado.gov

Your Rights Are Protected

• Filing a grievance will not affect your care or services.
• Your complaint will be kept confidential and handled with respect.
• We post this information in common areas and can provide translated copies upon request.

Questions?

If you have any questions or need help, please call us at (720) 778-2230. We're here to support you.