Client Rights and Responsibilities

New Leaf Peer 2 Peer’s client rights policy applies to all treatment services and emphasizes the importance of the least restrictive care environment, continuity of care, and emergency services information disclosure.

New Leaf Peer 2 Peer, LLC ensures that you (or when applicable, your designated representative) have the right to:

• Participate in all decisions involving your care or treatment.
• Be informed about whether New Leaf Peer 2 Peer, LLC is participating in teaching programs, and have the choice to provide informed consent prior to being included in any clinical trials relating to your care.
• Refuse any drug, test, procedure, service, or treatment, and to be informed of risks and benefits of this action.
• Receive care and treatment, in compliance with state statute, that is free from discrimination based on physical or mental disability, race, ethnicity, socio-economic status, religion, gender expression, gender identity, sex, sexuality, culture, and/or languages spoken, and that recognizes your dignity, cultural values, and religious beliefs, as well as provides for personal privacy to the extent possible during treatment.
• Be informed of, at a minimum, the first names and credentials of the staff who provide services to you. Full names and qualifications of the service providers must be provided upon request to you or your designated representative or when required by the Department of Regulatory Agencies (DORA).
• Receive, upon request:
  • Prior to initiation of non-emergent care or treatment, the estimated average cost of your care. This information must be presented to you in a manner that is consistent with all state and federal laws and regulations.
  • New Leaf Peer 2 Peer’s general billing procedures.
  • When appropriate, an itemized bill that identifies treatment and services by date. The itemized bill must enable you or your legal representatives to validate the charges for items and services provided and must include contact information, including a telephone number for billing inquiries. The itemized bill must be made available either within 10 business days of the request, 30 days after discharge, or 30 days after the service(s) are rendered – whichever is later.
• Give informed consent for all treatment and services. New Leaf Peer 2 Peer, LLC staff must obtain informed consent for the treatment they provide to you. Informed consent includes:
  • A written agreement executed between New Leaf Peer 2 Peer, LLC and your or your legal representative at the time of admission. The parties may amend the agreement if there is written consent by both parties. No agreement will be construed to relieve New Leaf Peer 2 Peer, LLC of any requirement or obligation imposed by law or regulations.
  • Client consents must include consent to treatment. If you are refusing treatment or an aspect of treatment, New Leaf Peer 2 Peer, LLC must have you sign a form to confirm your refusal.
  • If the governor or local government declares an emergency or disaster, New Leaf Peer 2 Peer, LLC may obtain documented oral agreements or consents in place of written agreements or consents. Documented oral agreements and consents may only be used as necessary due to circumstances related to the emergency or disaster. New Leaf Peer 2 Peer, LLC shall send a hard copy or electronic copy of the documented agreement or consent to you within two (2) business days of the oral agreement or consent.
• Register disputes with New Leaf Peer 2 Peer, LLC and grievances with the Behavioral Health Administration (BHA) and be informed of the procedures for registering complaints and grievances, including contact information.
• Be free of abuse and neglect.
• Be free from the improper application of restraints or seclusion. New Leaf Peer 2 Peer, LLC does not utilize any form of restraint or seclusion.
• Expect that New Leaf Peer 2 Peer, LLC can meet your identified and reasonably anticipated care, treatment, and service needs.
• Receive care from New Leaf Peer 2 Peer, LLC in accordance with your needs.
• Have the confidentiality of your client records maintained.
• Receive care in a safe setting.
• Be notified if referrals to other providers are to entities in which New Leaf Peer 2 Peer, LLC has a direct or indirect financial benefit, including a benefit that has financial value, but is not a direct monetary payment.
• Formulate medical and psychiatric advance directives and have New Leaf Peer 2 Peer, LLC comply with such directives, as applicable, and in compliance with applicable state statute.

Client Responsibilities

• Attend appointments on time and treat all staff and fellow participants with respect.
• Maintain confidentiality of group members and others in the program.
• Follow all program rules and guidelines.
• Participate actively in services and provide accurate information during treatment.
• Complete and sign all required consent forms prior to beginning services.